Customer Reviews

At Hotspring World we pride ourselves in providing the very best hot tub ownership experience possible, below are some reviews and comments from some of our customers.

Arborpro Tree Services
Arborpro Tree Services
20:19 07 Sep 17
We brought a secondhand hot springs hot tub and had fantastic help from the staff at Norwich with emailing user guide over to us, telling us how to clean the tub new filters was really impressed with the great customer service highly recommend
Richard & Caryll Brown
Richard & Caryll Brown
14:21 19 Jul 17
Have used Hotspring World Norwich for many years and have always had excellent friendly service whenever I visit. Both knowledgable and value for money.
Alex Taylor
Alex Taylor
16:38 13 Jun 17
Both John and Sonia have been great with the whole process of finding the correct tub, to the ongoing help with routine maintenance. Very happy customer
Russell Wharton
Russell Wharton
09:13 28 Apr 17
We purchased a 'hotspot relay' from HotSpring World Norwich. John is knowledgable and very helpful. He will advise you on all the ground work etc and assist you through the process. No complaints and would definitely recommend.
David R Mays
David R Mays
22:00 10 Apr 17
Great service from the team. Everything went as planned and aftersales has been a pleasure. Thanks to everyone for making it easy and for meeting our expectations. We're still using our tub every week!
rachael Clarke
rachael Clarke
13:09 05 Mar 17
We have had our hot tub for a couple of years now. We looked at a range of options available and the knowledge help and experience from Sonia and John, as well as the ability to see the options and try the different sizes and cover lifters led us to a very good choice that suited our requirements. They are lovely, very warm and friendly and it's always great to catch up with them when we need any supplies.
Andrew Armstrong
Andrew Armstrong
12:39 05 Mar 17
We have had our hot tub for four months and we use it nearly everyday. We love to get into after a stressful day at work and unwind with a glass of wine. It really helps sooth muscle stress and injuries. Our 9 year old daughter also loves it and enjoys inviting her friends around to have a go in it. We find it simple to look after and not too expensive to run. I would definately recommend hotspring world, the advice we received was clear and straightforward.
Kane Freeman
Kane Freeman
12:25 04 Mar 17
HotSpring World Norwich is the perfect place to view and experience the various models available at many different price points. I made many visits prior to making my purchase. I experienced outstanding customer service throughout my purchase from Sonia and John, I was under no pressure whilst making my decision. The after sales support they provide is second to none, they are always there to help, answer questions and give you the best advice. I cannot thank them enough for my amazing HotSpring Spa, I use it on a daily basis and with friends and family it's a great social place. I highly recommend looking no further than HotSpring World Norwich when looking for your perfect spa, the quality and energy efficiency of the spa itself compared with cheaper brands can't even be compared, they are in a whole different league.
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